Shipping Information

Free Shipping On Orders Over $10 USD

How To Qualify For Free Shipping

Domestic orders for $10 USD or more are eligible for free standard shipping to any location within the 48 contiguous United States (excludes Hawaii, Alaska and Puerto Rico).

If you choose free standard shipping at checkout, we will select the most cost-efficient delivery method and carrier.

Opting Out Of Free Economy Ground Shipping Option

You may choose to reject the Free Economy Ground Shipping option and pay for a faster shipping option. Shipping carrier(s) and expedited delivery options will depend on the address to which you are shipping. Available shipping options, along with their associated costs, will be shown during the checkout process after providing your shipping address information.

Free 2-Day Shipping

Items that qualify for Free 2-Day Shipping are denoted by a truck icon on the product listing and text that reads “Free 2-Day Shipping.” Free 2-Day Shipping is only available on select items on business days and orders with this shipping option must be placed before 7:00 a.m. PST in order to be processed in time for shipping. Any changes to which products qualify for Free 2-Day Shipping are at the sole discretion of Shop709.

In the case that one item in a given order is eligible for Free 2-Day Shipping and another item in the same order is not eligible, the Free 2-Day Shipping option becomes void and the entire order will be shipped using the most cost-effective shipping method.

All orders shipped with Free 2-Day Shipping are shipped via FedEx. To choose Free 2-Day Shipping, please select the “Free 2-Day Shipping” option at checkout. This option is not applicable to orders outside of the contiguous United States (excludes Hawaii, Alaska and Puerto Rico).

Order Processing Time

It will take 1-2 days to process your order. Orders must be placed before 7:00 a.m. PST in order to be processed for expedited shipping. 

International Shipping, Duties & Fees

Duty And Tax Fees On International Orders

Duty fees and taxes for international orders will be included in the shipping costs shown during checkout.

International Order Shipping Times

International shipping times depend on the final destination and en-route customs processing requirements. It may take an additional couple of weeks for international orders to arrive.

Shop709's Free Shipping Is Not Available On International Orders

Free standard shipping is available only for orders to be shipped within the 48 contiguous United States (excludes Hawaii, Alaska and Puerto Rico).

Please note that due to international regulatory and legal requirements, we cannot ship SeaLite products outside the United States and we cannot ship footwear to Mexico.

Shipping FAQ

What shipping options are available, and how much does each one cost?

We offer a choice of either FedEx or USPS for domestic orders. All international orders are shipped via USPS. You can view all available shipping options and their associated costs during the checkout process.

How long will it take for my order to ship?

Orders for in-stock items generally ship the following business day.

Custom orders for prescription goggles and masks may take 24-72 business hours of processing time prior to shipment. Free standard shipping orders may require an additional 1-3 business days of processing time during peak shopping seasons. Bulk orders may also require an additional 1-3 business days of processing time.

You will receive an order confirmation email after your order is placed, and a separate shipping confirmation email once the order has passed to the shipping carrier. Shipping details, including estimated time for delivery and any applicable tracking number(s), will be included in the shipping confirmation email.

Why does it take 24-72 hours for prescription goggle and mask orders to be processed?

Orders for prescription goggle and mask orders have a longer processing time to allow for quality assurance testing and ensure your order is accurate upon arrival.

Can I make arrangements for a will-call pickup?

Yes, we would be happy to set up a will-call pickup. To set up a time to pick up your order, you can either call 909-923-8050 between 8:00 a.m. and 4:30 p.m. PST or contact us directly after you have received your order confirmation email.

My order was damaged in delivery. Who do I contact?

We make every attempt to package and prepare orders with care so your items will arrive in perfect condition, but once the package is passed to the shipping carrier it is no longer under our control.

If there are any damaged or missing item(s) when your order is received, please keep the original shipping carton and packaging and contact us immediately for further instructions.

Please do not return the merchandise without going through these steps, because it will delay replacement of your order or the issuance of credit.

Can I cancel my order?

Yes, you may cancel your order for any reason before it is packed. Please contact us directly by calling 909-923-8050 between 8 a.m. and 3 p.m. PST or using the contact form at right. Be sure to include your order number.

I received the wrong order or item; what should I do?

Please contact us directly by calling 909-923-8050 between 8 a.m. and 4:30 p.m. PST or using the contact form at right. Be sure to include your order number, briefly describe the issue and attach image(s) of the incorrect item(s) you received.